Layout Table~~~~424~424~~

Order Lead Times~~~~424~6324~~

Payment Information~~~~424~6323~~

Returns & Cancellations~~~~424~6326~~

Credit Card Security~~~~424~6325~~

Sample Requests~~~~424~6330~~

Postage and Packaging~~~~424~6818~~

Privacy Policy~~~~424~6328~~

General Points to Note~~~~424~6327~~

Contact Us~~~~424~6331~~

Layout Table~~~~424~6321~~

Order Lead Times~

It is our policy to offer you as wide a variety and colour choice as possible and to maintain very competitive prices, rather than, for our own benefit, limiting your choice to the most popular or profitable items.

In order to provide you with this selection we cannot maintain all items permanently in stock.
DIY products please allow 28 days (4 weeks).
Ready made and personalised items please allow 6 weeks.

On the checkout page you have the option to have your order dispatched as soon as it is ready. Or if you are ordering ready use/pre made favours you also have the option of confirming quantities up to 3 weeks before the event.

Samples: Please allow 4 weeks for DIY and Ready to Use samples (for personalised items standard lead times apply). Although this seems quite a long time for samples, this lead time is in place as if any item is out of stock whether a quantity of 1 or 1000 is required it still takes approximately 3-4 weeks to bring that item into stock. If however items are in stock we always aim to send sample orders out as soon as possible but we must first give priority to orders which are due for assembly. (If your requirements are urgent please contact us with your requirements and we will let you know if an item is in or out of stock!)

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Payment Information~Payment can be made by credit card (MasterCard / Visa / American Express / Laser) via our on-line shop or by phone, fax or post. We also accept cheques (in Euro's) made payable to: Celebrations.
For your convenienue and to allow for changes to orders, transactions will not be processed until your order is being assembled. With payments by cheque, orders will be processed once the cheque has cleared (generally 5 working days).
Orders will not be processed until credit card details or a cheque have been received. Orders where payment/payment details are to be forwarded are kept on file for 1 month, at this stage if you still wish to order a new order will have to be made.~~~424~6317~~

Postage and Packaging~P&P charges are estimated according to the weight of the order up to a maximum charge of €10.00.

All orders where the P&P is €5.50 or greater are sent via registered deilvery and will have to be signed for. Orders are sent by An Post (www.anpost.ie) or Fasway (www.fastways.ie) depending on their weight.

For an exact postage charge quote simply add the items you are interested in purchasing to your shopping cart then go to the checkout page. Here you will see a total for the products and a postage total.

As postage charges are estimated we can sometimes get it wrong. You will never be charged more than quoted however you may be charged less than quoted.

If you would like your order sent via a registered method and the postage charge is less than €5.50, simply note this request on your order form. Your order total will be adjusted manually by our office to reflect a postal charge of €5.50.~~~424~6819~~

Returns & Cancellations~If you change your mind:
You have the right to return goods (with the exception of items with have been made to order, (e.g. assembled boxes, printed items, etc.) and confectionary) without giving a reason, within a seven-day period, known as the cooling off period. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item. Please note, we cannot refund the original cost of delivery unless the goods were faulty or we had delivered the goods to you in error. Goods must be received unused, in their original packaging and in a resalable condition. Goods not received back in an acceptable condition may be refused.

To return an item to us for a refund just follow these simple steps:
1. Copy your invoice or write a note with your details. (Please be sure to include your Order Reference number (this can be found on your invoice note or order confirmation email).
2. Pack the unused or faulty item and its original packaging securely and send the package, together with a copy of the invoice or invoice details to the address below:
Celebrations
1 Tir Connell Close
Lismore Heights
Waterford City

We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.

Faulty /Defective or Incorrect Goods received:
You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 3 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Simply return the damaged goods using An Posts recorded parcel delivery service and we will issue a replacement if available or if required by the customer a refund. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer.

Incorrect quantity received:
We must be notified within 3 working days if there is a shortfall in the quantity sent.

Cancellations:
You are free to cancel your order up until the order goes into production (e.g. ready to use favours, printed itmes) or up until the goods are dispatched in the case of all other items.You can cancel your order by emailing us at info@cakesandfavours.com. Please include your Order Referenct number and full details of your order. Please note that you CANNOT cancel your order once it has been dispatched, assembled or printed, if you wish to cancel an order that has already been dispatched you will need to return the item(s) to us for a refund in accordance with our Returns policy (see above). We cannot accept returns for items which have been customised, or made to order.

If you have any further questions or concerns about returning a purchase or cancelling an order then please don't hesitate to contat us.~~~424~6302~~

Credit Card Security~Once your enter you address details and press send order, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
However, if you still feel uncomfortable making an order on the internet, you can place your order by phone or fax. Telephone/Fax 051 373 499 (International +353 51 373 499). You can also put through an order without sending credit card details (see payment options when you go to through the checkout) and even print your order without sending it (fill in the relevant details in the checkout form and press the printer icon).
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Sample Requests~We fully understand the difficulties of purchasing products on the internet, and the worry of not knowing exactly what you are ordering until it arrives. We have introduced no minimum order quantities for our boxes so that individual boxes can be purchased as samples. For items such as nets and flowers which are sold in packets of 25s or 12s, a single sample can be purchased (there is a maximum order allowance of 1 sample per product). For ribbons we have introduced a sample length of 1m and free snippets. We will only send out free snippets and paper petals in colours appropriate to your requirements, i.e. you cannot request 1 of each colour.

Preparing orders which contain samples is quite a time consuming process so this service is only available on a small scale. We cannot facilitate orders whereby a customer has ordered multiple colours of a particular product (e.g. one colour of each plain tulle net). Nor can we process orders requesting samples over a value of €10.00 (we are flexible with this total if we see an obvious pattern to you requests e.g. everything is along a particular colour theme.)
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Privacy Policy~We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

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General Points to Note~Personalised Items - with some products there is a limited amount of space in which to fit the printing, if we feel that the information to be printed will not fit or will fit to tightly we will notify you as early as possible. Please note it is not possible to print accents or fadas.

Grammer Errors: Because of the volume of personalised orders we receive we do not check every print detail however we do try have a glace and if we spot any obvious errors (spelling or grammer) (but not peoples names, in this instance we will contact you) we will fix them.

We accept no liability for goods damaged, delayed or lost in the post.

Celebrations! monitor prices on a regular basis. We will not be held responsible for pricing errors due to software mal-functions, or human error.

As this is an online store, any contact is generally via email.

The customer e-mail you will receive after placing yout order is for confirmation of your order only. Celebrations! reserve the right to cancel your order.

All goods are subject to availability. In making an order with us you accept these terms and conditions.

All transactions will be carried out in Euros. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Celebrations! reserves the right to decline orders for bulk or high value purchases.
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Contact Us~Contacting Us/Opening Hours: Celebrations/www.cakesandfavours.com is an online store the quickest way to contact us is by email - we do not operate from a shop premises.

Email: info@cakesandfavours.com

Telephone: 051 373 499. We are generally available between 10.00-1.00 and 2.00-5.30 pm Tuesday - Friday, however as we are an online store priority is given to email queries. (Intl. Telephone +353 51 373 499)

Postal Address: Celebrations! 1 Tir Connell Close, Lismore Heights, Waterford City, Ireland

Web Address: www.cakesandfavours.com
or
www.CelebrationsCakes.com
www.cakesandfavors.com
www.cakesandfavours.ie
or
www.thefavourshop.ie

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Web Site Terms of Use~All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Celebrations or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

All contents and information on this site including without limitation text, graphic and images, is the property of Celebrations Cakes and Favours or the property of their respective owners and is protected by Irish copyright laws.
All trademarks that appear on this site are the property of their respective owners.~~~424~6313~~

Login~~~~424~6680~~